Steers South Africa

I’m honestly really disappointed with my recent experience at Steers. I placed an online order at 3:00 PM for collection at 4:30 PM, specifically to avoid waiting after work. When I arrived at the scheduled time, my order hadn’t even been started yet. I was then expected to wait an additional 30 minutes, which completely defeats the purpose of ordering ahead. What made the situation worse was the lack of communication and customer service. When I politely asked why there was such a delay, I didn’t receive any clear response or even a simple apology. Instead, staff seemed more focused on chatting amongst themselves than assisting customers or preparing orders efficiently. To add to the frustration, customers who arrived after us and ordered in-store received their food before we did. That’s incredibly confusing and unfair, especially when the whole point of online ordering is convenience and time management. There also seemed to be a lack of organization, as staff repeatedly came back to ask what we had ordered, which doesn’t inspire confidence in the system or process. I understand that mistakes happen and that it was a busy period, but a 30-minute delay on a pre-scheduled order, combined with poor communication and lack of accountability, is not acceptable. I hope this feedback is taken seriously, as this experience reflects a noticeable decline in customer service standards.

Here at this STEERS, every meal is served like a "CHEERS!" Staff are super friendly and the food is so fresh!

Just the place to stop for good food and service.

Just the place to stop for good food and service.

(Translated by Google) Delicious 24/7 (Original) Lekker 24/7